Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Service(s)" refers to AI integration services provided by Zenith Coders
• "User," "You," or "Client" refers to any individual or entity accessing our website or engaging our services
• "We," "Us," or "Our" refers to Zenith Coders
• "Website" refers to zenitois.live and all associated pages
• "Agreement" refers to these Terms and Conditions plus any service-specific contracts
• "Content" refers to all text, images, data, and materials on our website

2. Acceptance of Terms

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please discontinue use of our website and services immediately.

You represent that you are at least 18 years of age and have the legal capacity to enter into this Agreement. If you are accessing our services on behalf of an organization, you represent that you have authority to bind that organization to these terms.

3. Service Description

Zenith Coders provides AI integration services including but not limited to:

• AI implementation roadmap development
• AI application development and integration
• Continuous improvement services for deployed AI solutions
• Consultation on AI implementation strategies

Service availability and specific deliverables are subject to individual service agreements. We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

4. User Obligations

4.1 Acceptable Use

When using our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of any account credentials
• Use services only for lawful purposes
• Comply with all applicable laws and regulations
• Cooperate with our team during service delivery
• Provide timely feedback and approvals as required

4.2 Prohibited Activities

You must not:

• Use services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our services
• Transmit viruses, malware, or harmful code
• Violate intellectual property rights
• Misrepresent your identity or affiliation
• Use automated systems to access our website without permission

5. Intellectual Property

5.1 Our Intellectual Property

All content on our website and in our services, including text, graphics, logos, designs, software, and methodologies, are owned by Zenith Coders or our licensors and protected by Malaysian and international intellectual property laws. You may not reproduce, distribute, or create derivative works without written permission.

5.2 License to Use Services

We grant you a limited, non-exclusive, non-transferable license to access and use our services for their intended purpose. This license does not include rights to resell or commercial use of our services or content.

5.3 Client-Provided Content

You retain ownership of any data, materials, or content you provide to us. By providing such content, you grant us a license to use it solely for the purpose of delivering services to you.

6. Payment Terms

Service fees are as specified in individual service agreements. Payment terms include:

• Fees are quoted in Malaysian Ringgit (RM) unless otherwise specified
• Payment is due within 30 days of invoice date unless otherwise agreed
• Late payments may incur interest charges of 1.5% per month
• We reserve the right to suspend services for non-payment
• All fees are exclusive of applicable taxes

6.1 Refund Policy

Refunds are considered on a case-by-case basis. Generally, fees for completed work are non-refundable. For multi-phase projects, refunds may be available for work not yet commenced, subject to administrative fees.

7. Service Delivery

7.1 Scope and Timelines

Service scope, deliverables, and timelines are defined in individual service agreements. While we make reasonable efforts to meet agreed timelines, dates are estimates and not guarantees unless expressly stated as firm deadlines.

7.2 Changes and Modifications

Changes to project scope may affect timelines and fees. Significant changes will be documented through formal change request processes with mutual agreement required before proceeding.

7.3 Client Responsibilities

Timely service delivery depends on your cooperation, including providing necessary access, information, approvals, and feedback as requested. Delays caused by client factors may affect project timelines.

8. Confidentiality

Both parties agree to maintain confidentiality of proprietary information exchanged during service delivery. This includes:

• Business strategies and plans
• Technical specifications and data
• Financial information
• Trade secrets and methodologies

Confidentiality obligations survive termination of services and remain in effect for five years from disclosure date.

9. Disclaimers

9.1 Service Warranty

Services are provided "as is" without warranties of any kind, express or implied. We do not warrant that services will be uninterrupted, error-free, or meet specific requirements beyond those expressly agreed in writing.

9.2 Results Disclaimer

While we apply professional expertise to all engagements, we cannot guarantee specific business outcomes or results. AI implementation success depends on multiple factors including data quality, organizational readiness, and environmental conditions beyond our control.

9.3 Professional Advice

Our services constitute technical and business consulting. They do not constitute legal, financial, or regulatory advice. You should consult appropriate professionals for such matters.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim shall not exceed fees paid for the specific service giving rise to the claim
• We are not liable for indirect, consequential, or incidental damages including lost profits, data loss, or business interruption
• Liability limitations apply regardless of the form of action (contract, tort, negligence, or otherwise)
• Claims must be brought within one year of the event giving rise to the claim

These limitations reflect the allocation of risk between parties and are reflected in service pricing.

11. Indemnification

You agree to indemnify and hold harmless Zenith Coders, its officers, employees, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from your use of services, violation of these terms, or infringement of third-party rights.

12. Termination

12.1 Termination by Either Party

Either party may terminate services with 30 days written notice. Early termination may result in fees for work completed to date plus reasonable wind-down costs.

12.2 Immediate Termination

We may immediately terminate services if you breach these terms, fail to pay fees, or engage in prohibited activities.

12.3 Effects of Termination

Upon termination, you must pay all outstanding fees, and we will provide deliverables completed to that point. Provisions regarding confidentiality, intellectual property, and liability survive termination.

13. Dispute Resolution

In the event of disputes:

1. Parties will first attempt informal resolution through good-faith negotiation
2. If negotiation fails within 30 days, disputes may be submitted to mediation
3. Unresolved disputes will be subject to arbitration or litigation in Malaysian courts

These terms are governed by Malaysian law. The courts of Malaysia have exclusive jurisdiction over disputes.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any service-specific agreements, constitute the entire agreement between parties and supersede all prior discussions or agreements.

14.2 Severability

If any provision is found unenforceable, remaining provisions continue in full effect.

14.3 Waiver

Failure to enforce any right does not constitute waiver of that right.

14.4 Assignment

You may not assign rights or obligations without our written consent. We may assign our rights to affiliates or in connection with business transfers.

14.5 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control including natural disasters, pandemics, war, or government actions.

15. Changes to Terms

We may update these Terms periodically. Changes will be posted on our website with an updated "Last Updated" date. Significant changes will be communicated through email or website notice. Continued use after changes constitutes acceptance of modified terms.

16. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact: