Privacy Policy

1. Introduction

Zenith Coders ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We process personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection regulations. For any questions regarding this policy, please contact us at [email protected].

2. Data Collection

2.1 Information We Collect

We collect the following categories of personal data:

• Contact Information: Name, email address, phone number, and business address
• Professional Information: Company name, job title, and industry sector
• Communication Data: Records of correspondence and inquiries
• Technical Data: IP address, browser type, device information, and website usage patterns
• Project Data: Information relevant to service delivery for clients

2.2 How We Collect Data

• Direct interactions through forms, emails, and phone calls
• Automated technologies including cookies and similar tracking technologies
• Third-party sources such as business contact databases
• Service delivery activities during project engagements

3. Legal Basis and Purpose

We process your personal data based on the following legal grounds:

• Consent: Where you have explicitly agreed to data processing
• Contract Performance: To fulfill our contractual obligations for service delivery
• Legitimate Interests: For business operations, improvement of services, and communication
• Legal Compliance: To meet regulatory and legal requirements

3.1 Purpose of Processing

• Providing AI integration services as requested
• Communicating about projects, updates, and inquiries
• Processing payments and maintaining financial records
• Improving our services and website functionality
• Compliance with legal and regulatory obligations
• Marketing communications (with your consent)

4. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors supporting our operations (cloud hosting, email services, analytics)
• Professional Advisors: Lawyers, accountants, and consultants as necessary
• Regulatory Authorities: When required by law or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We require all third parties to implement appropriate security measures and process your data only as instructed. We do not sell your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Security measures include:

• Encrypted data transmission using SSL/TLS protocols
• Secure data storage with access controls and authentication
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Incident response procedures for data breaches

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods include:

• Client Data: Duration of engagement plus 7 years for legal and tax compliance
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Analytics: 24 months from collection
• Communication Records: 3 years from last interaction

After the retention period expires, we securely delete or anonymize your data in accordance with our data disposal procedures.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. For detailed information about cookies we use and how to manage them, please see our Cookie Policy.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

8. Your Rights

Under the PDPA and other applicable laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data under certain conditions
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Complain: Lodge a complaint with the relevant supervisory authority

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside Malaysia. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately at [email protected].

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

14. Supervisory Authority

If you have concerns about how we handle your personal data and are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia.